Privacy statement 12BB (part of 12Pack BV)
December 18, 2018
Your privacy is of great importance to 12Pack BV. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we at 12Pack BV do with information we learn about you.
If you have any questions, or would like to know exactly what information we keep about you, please contact info@12pack.nl
Contact form
You can ask us questions or make requests using the contact form.
We use your name and address details, e-mail address and telephone number for this purpose. We need this to contact you. We store this information depending on the nature of the form or the content of your email as it is necessary for the complete response and handling thereof and for six months thereafter.
Become a customer
When you become our customer, we use your personal data to provide you with good service.
For this we use your name and address details, e-mail address, telephone number, gender, billing address and payment details. We need this to process your order. We keep this information for two years after your order has been completed and seven years thereafter (this is the legal retention obligation).
Your account
You must first register for certain parts of our service. You must then provide information about yourself. We will then create an account into which you can log in with your email address and a password of your choice
For this purpose, we use your name and address details, company name, email address, telephone number, mobile phone number, fax number and gender. We do this based on your permission. We store this information for up to six months after you have closed the account.
We store this information so that you do not have to fill it in again and again and so that we can contact you more easily if necessary for the service. You can change information via your account whenever you want.
Processing orders
When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this purpose, we use your name and address details, email address, telephone number, gender, billing address, delivery address and payment details. We need these to process your order. We store this information for up to two years after your order has been completed and seven years thereafter (this is the legal retention obligation).
Cookies
Our website uses cookies. Cookies are small files that can store information on your computer, phone or tablet. With functional cookies we ensure that the website works properly and functionally. With tracking cookies, surfing behaviour can also be measured and recorded.
Our website uses both functional and tracking cookies.
When you visit our website for the first time, we will show a cookie notification with an explanation of the cookies. We will ask for your consent for the use of these cookies. In our cookie statement we show which cookies we use and for what purpose. It is possible to give separate consent per cookie category, use the relevant checkbox for this.
We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements.
Do you no longer want to receive these cookies on our website? Then change your cookie preference in our cookie statement.
Promotion
We may send you statements about relevant developments, new services or vacancies. If we do this, it will mainly be by email, social media and sometimes by post or telephone.
You can object to this promotion at any time. Each letter explains how to do this. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you are called.Newsletters for analytical and marketing purposes. Our website contains links. With these, the administrators of these services (such as Vimeo) may collect your personal data after your approval. This is only possible after you have given permission for this via our cookie notification. You can always withdraw this permission later. You can read more about this in our cookie statement and the privacy policy of these parties. We never sell your data to third parties.
Some partners are located outside the European Union (such as Google Analytics and Vimeo). We have strict agreements with them and they must comply with European privacy law. We always ask your permission before they receive your data.
Security
Security of personal data is of great importance to us. To protect your privacy, we take the following measures: Access to personal data is protected with a username and password. We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter your personal data.
Changes to this privacy statement
When our service or business operations change, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.
Inspection, modification and deletion of your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.
You have the following rights:
- receive an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- have errors corrected
- have outdated personal data deleted
- withdraw consent
- object to a specific use
Please note that you should always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.
Submit a complaint
If you believe that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.
Contact details
12BB (part of 12pack BV)
Edisonstraat 16-06
4004 JL Tiel
info@12BB.eu
info@12Pack.eu